Customer Service Administrator

Employment Location: McCarthy Distribution Ltd, Elm Point, Wrexham, LL13

Wage: £25,000 – £28,000 per annum (paid monthly)


We are a professional and successful organisation providing logistics services to multinational and local business’s, from BRC AA Food Grade Warehousing and Logistics services, along with final mile delivery for general goods.


Our aim is to deliver superior end to end logistics services for ambient food ingredient and food related packaging sectors using local knowledge combined with family values, exceptional service levels, innovation and sustainability.


We are looking for an enthusiastic person to join our friendly team working at our Head Office on Wrexham Industrial Estate to provide maternity cover for approximately 10 months.


Your working week will be 45 hours a week, Monday to Friday 08.30 to 17.30 with 30 minutes unpaid lunch break each day.


The starting salary is £25,0000-£28000 per annum paid monthly dependant on skills & experience. The minimum cover period required is for 10 months. However this may be extended subject to business needs.

Hours of Work: 08:30 to 17:30  – MONDAY TO FRIDAY

Duration: Minimum of 10 Months (maternity cover)

Duties will include but are not limited too;

To monitor customer deliveries, including the confirmation of delivery and ETA’s. Proactive communication will be essential.

Resolution of any issues relating to deliveries e.g. advance communication to customers of any late arrivals and why this may have occurred.

Daily scanning and filing of Proof of Deliveries (POD’s), including maintaining accuracy e.g. highlighting and finding any that may be missing.

Independently and effectively handling any customer complaints to the right level of satisfaction for the customers and the business itself. This includes knowing when to escalate a major complaint.

Providing copies of POD’s/Invoices, where they are required by the customer.

Running the weekly customer invoices from the internal IT-based system.

Checking purchase invoices from third party hauliers when required.

Run and action Reports from the IT or Web-based Systems e.g. providing the Transport Manager with the automated Transport Report.

Desired Skills, Required Skills and Abilities:

Experience of working in an office environment;

Experience of working in a customer facing role;

Be professional and presentable at all times;

Basic numeracy and literacy skills;

Excellent communication & organisational skills;

Basic IT skills to include word, excel and outlook

the ability to work as part of a team and if necessary on your own initiative;

The ability to work under pressure in a fast paced environment

The company offers an excellent package, including:

Company Pension Scheme
Life Assurance
Full Uniform

To apply for this position please forward a CV to the personnel department on the e-mail address below.

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